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Pracovní místa accolade, inc

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200+ nabídek práce

Job Post Details

IT Service Management Analyst (Maternity Cover), AMS EMEA EIT & ITRMS Service Delivery - job post

4.1 out of 5
Plný úvazek
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Popis pracovní pozice

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  • Plný úvazek



Úplný popis pracovní pozice:

The IT Service Management Analyst is a member of the AMS Global Support Functions organization. This position works with Enterprise IT, Finance, and Operational areas to support the delivery of IT services in support of Finance and Corporate business outcomes. The incumbent is expected to work collaboratively with internal Company IT product management colleagues, and third-party solution providers/suppliers, consultants, and contractors with a strong focus on IT Service Management processes, finance application support, and analytical skills to troubleshoot and resolve issues. This position ensures alignment with the organization’s quality and compliance requirements, as well as activities related to sustainment efforts, maintenance, and stability of the applications.


  • Ensure end-to-end operations management.
  • Coordinate and collaborate with various technical teams to handle critical incidents related to finance business processes.
  • Support the finance monthly closing and reporting cycle.
  • Development of related reports and dashboards for finance IT related processes. Ensure IT operations meet business needs for speed, quality, and compliance.
  • Identify and implement opportunities for process simplification and improvement.
  • Co-Lead client-facing monthly and quarterly financial close daily status calls
  • Support product teams with in-depth analysis and understanding of application data processing.
  • Create & maintain relationships with stakeholders in the assigned area.


  • Minimum of 3 years of application management experience with hands on experience related to finance applications.
  • Advanced Excel and analytical skills and using IT applications to organize and analyze data.
  • Analytical and problem-solving skills.
  • Strong understanding of ITIL and IT Service Management.
  • Effective communication skills (oral & written) with demonstrated attention to detail and experience in multicultural communication.
  • Demonstrated ability to achieve business outcomes while working independently in a highly complex and dynamic environment.


  • Knowledge of SAP (finance modules)
  • Experience using PowerBI reporting tools
  • Experience supporting enterprise applications, overseeing managed services
  • Experience with managing outsourced service providers.
  • Experience with Service Management Tools (ServiceNow), including Incident/Service Request, Change and Problem reporting.
  • Strong interpersonal skills with ability to influence and build relationships across broad range of stakeholders.

What we offer:

  • Exciting work in a great team, global projects, international environment
  • Opportunity to learn and grow professionally within the company globally
  • Hybrid working model, flexible role pattern (e.g., even 80% full-time is possible in justified cases)
  • Pension and health insurance contributions
  • Internal reward system plus referral program
  • 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
  • Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card
  • Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programs
  • Up-to-date laptop and iPhone
  • Parking in the garage, showers, refreshments, massage chairs, library, music corner
  • Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!

Know anybody who might be interested? Refer this job!

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Project Temps (Fixed Term)


VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:



Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

  • A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date:08/11/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID:R303808

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