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Nabídky práce customer care v lokalitě Praha 5

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Nabídky práce: 428

Job Post Details

Customer and Consumer Experience Intern - job post

AB InBev
3.7 out of 5
Praha
Praxe
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Popis pracovní pozice

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Druh nabídky práce

  • Praxe

Lokalita

Praha

Úplný popis pracovní pozice:

Seniority Level: Internship
At AB InBev, dreaming big is what we do. Brewing the world’s most loved beers, building iconic brands like Corona, Stella Artois, Leffe and crafting meaningful moments are what inspire us.
We’re a team of passionate owners who aren’t afraid to dream big because we know that together, we can achieve anything. To build a more sustainable, inclusive and rewarding future. Turning any challenge into an opportunity. So, let’s take on the challenge together.
Cheers to dreaming big!
Description
This internship is a full-time unpaid opportunity in our Prague Digital Hub, with a chance for you to discover what it's like to work in one of the top 5 FMCG companies in the world. The duration of the internship can range from 3 to 6 months or more, depending on your availability.
As an intern, you'll get the chance to experience the “real life” business whilst developing your skills - learning through experiencing different areas of the business and building your own reputation. With the right focus and attitude, the internship can lead to a long-lasting career with AB InBev. You will work in our Customer Experience department and will be in frequent contact with your line manager to align on your next steps and responsibilities.
What will you do during the internship?
We are looking for motivated interns to join one of our fast-paced and dynamic teams supporting our French, Dutch, German, or Expansion scopes. You will have the possibility to join us in one of the four following positions:
1. As a Customer Experience (CX) intern, you will have the chance to drive initiatives that can enhance customers’ experience with our delicious beers and assist the team through concrete actions and projects such as order management tasks (order taking, handling disputes, creating returns, creating orders) and directly communicating with customers (including bars, restaurants, or supermarkets). You could work with a variety of different teams, from Transport to Sales, from Supply to Finance, all whilst playing a central role in the company's operations. You will be working with different software such as SAP, Salesforce, Excel, Power BI.
2. As a Consumer Experience Capabilities (CEC) intern, you will be assisting the Consumer Care and Community management team.Your responsibilities will involve providing support for consumer inquiries through various channels (social media, Salesforce, phone), with a strong focus on consumer satisfaction. This includes using analytics to improve consumer satisfaction scores. Furthermore, part of your role will involve supporting collaboration with brand managers in developing Net Promoter Score (NPS) initiatives for the different brands we manage. These NPS initiatives are designed to enhance fan loyalty for the various brands by conducting surveys, analyzing the results, and presenting recommendations. The depth of your involvement in NPS activities may vary depending on the length of your internship. Additionally, you may have the opportunity to participate in content creation, translation efforts, and the generation of valuable consumer insights. These opportunities are based on various ongoing projects within the team, aimed at further improving our working methods and our approach to consumers. You will also gain experience in managing a wide range of consumer situations, from addressing quality issues with our products to enjoying fun moments, such as our dedicated fans sharing 'tattoo' pictures on Instagram or Facebook.
3. As a B2B2C Intern, your role will encompass a wide range of responsibilities aimed at enhancing the customer experience and supporting various aspects of our business. Your primary focus will be on engaging with our B2C (Business to Consumer) audience and contributing to their satisfaction and success. You will provide first-level support for consumers using our Salesforce ticketing tool, addressing their queries and issues promptly. You will play a critical role in the escalation process, managing and prioritizing critical queries and facilitating bug reporting to ensure timely resolutions. You will provide first-level support for consumers using our Salesforce ticketing tool, addressing their queries and issues promptly. Additionally, you will be instrumental in helping new Points of Contact (POCs) onboard by offering support and guidance in resolving technical questions related to our platform, benefiting both sales and customer experience. You will also prepare and consolidate materials for promotions on our platform, including updating terms and conditions. You will play a pivotal role in the successful release of new products and features. This will involve end-to-end (E2E) testing of consumer and customer functionalities on our B2B2C platform, as well as contributing to training efforts and preparing for product launches to ensure a smooth transition and stabilization of new capabilities across various channels, including Salesforce, websites, apps, and new functionalities.
Based on internship duration, on top of day-to-day activities you will have a chance to work on different projects and mix 2 or more roles.
What are we looking for?
  • Currently a student at university or recently graduated
  • Legal authorization to work in the Czech Republic
  • Willingness to relocate to the Czech Republic for the duration of the internship
  • Fluent in English and advanced level of either French, German, Dutch or a Scandinavian language
  • Issue-solving and customer-centric mindset, excellent communication skills
  • Proficient knowledge of Microsoft Office tools (Outlook, Excel, Word, PowerPoint)
  • Good knowledge and understanding of modern technology, applications
  • Eagerness to learn, curiosity, resilience, proactiveness, adaptability
  • Understanding of the team/company culture and goals, and act upon them
  • Capable of being entrusted with confidential information
  • Capable to grasp end-to-end processes and to make them as efficient and effective as possible
  • Sense of the stakeholder management responsibilities and ability to work with multiple deadlines
  • Excellent team player, able to develop strong relationships with colleagues and his/her key contacts
What will you gain?
  • Experience within an international company
  • Great company culture (Open Beer Bars, Corporate events, Team buildings, etc.)
  • Start friendships with expats (65 % expats at AB InBev)
  • Possibility to get a job offer in AB InBev following a successful internship
Our benefits for interns:
  • Box of beer every month (12 bottles)
  • 1-month trial period of MultiSport Card
  • Different discounts such as for Adidas, Datart and HP Market
  • Free trainings from AB InBev, LinkedIn Learning
  • Refer a friend - get a box of beer
What you can expect from us:

In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentor you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
As the leading global brewer, we are committed to bringing people together for a better – and more equal – world. A more equal world starts when everyone can thrive. At AB InBev we value the diversity of cultures, perspectives, skills and experiences within our workforce and we strongly encourage women, people of colour, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.
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