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Host Support Assistant - job post

City Unscripted
Home Office
18 000 Kč měsíčně - Plný úvazek

Popis pracovní pozice

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  • 18 000 Kč měsíčně

Druh nabídky práce

  • Plný úvazek


Home Office

Úplný popis pracovní pozice:

Job Summary:
We’re City Unscripted! We are a travel experience curated marketplace built to bring the world closer together through sharing and connection in a more authentic way. We’ve delivered more than 50,000 personalised experiences in over 60 cities and we’ve only just begun.

We are seeking candidates with strong communication skills, a passion for travel, attentiveness to detail, empathy, and the ability to adapt to different cultures. As our Host Support member, you will be responsible for providing support to hosts and ensuring they have the resources they need to provide our travelers with an exceptional experience. You will work closely with our Host Team, Customer Service, and Experience Planner Team to address any host issues, provide guidance, and coordinate with other teams as necessary. This is a Freelance full-time position.


  • Serve as the main point of contact for hosts, providing guidance and support to ensure they can deliver a high-quality experience for our travelers.
  • Respond to host inquiries and issues, providing quick and effective solutions.
  • Coordinate with other teams, including the Operations and Product teams, to ensure hosts have the necessary resources and support.
  • Assist in the recruitment and training of new hosts, working with the global team to ensure they meet our high standards.
  • Keep up-to-date with local regulations and requirements that may impact our hosts and travelers, and work to ensure compliance.
  • Identify opportunities to improve our host experience and share insights with the global support team.
  • Provide reports and updates on host-related issues and progress to the Host Team, Customer Support, and Experience Planner Team.


  • English proficiency
  • Be a good listener and empathic with the host
  • Familiarity with Zendesk; Wahatusp, and Line chat tools
  • Excellent communication skills and ability to effectively work in a team environment
  • Ability to also work independently and solve problems quickly and efficiently
  • Strong attention to detail and the ability to multi-task and prioritize effectively
  • Passion for travel and cultures
  • Delivering high-quality experiences to travelers

This is a remote full-time position (approx 35 hours per week, 5 working days, including Sat. or Sun) and you will report to the Global Host Manager. If you're passionate about travel, have a strong desire to help others, and you’re excited about working for a growing travel company, we'd love to hear from you.

Job Type: Full-time

Pay: From 18,000.00Kč per month

Application Question(s):

  • Formulate a short email reply to this inquiry >

"To the Support Team,
During my recent walking tour, some of the guests expressed a desire to have a meal despite it not being included in the tour package. In an attempt to accommodate their request and enhance their experience, I decided to offer them a meal from a nearby restaurant. While this decision was made with the guests' best interest in mind, it resulted in additional costs and logistics. I demand a reimborment of these expenses asap. thanks."

  • Formulate a short email reply to this inquiry >

"Dear Support Team,

I recently had a situation where a guest canceled their tour booking 48 hours prior to the scheduled date. According to your Terms and Conditions, hosts are entitled to receive 50% of the total fees for cancellations made between 24 to 48 hours before the tour. However, I don't think it's fair, I lost other opportunities by accepting your tour, and I ask you to entirely pay my fee. Thanks"


  • English (Required)
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