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Pracovní místa herbalife

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1 nabídka práce

Job Post Details

Representative, Member Services - Czech Republic - job post

4.2 out of 5
Plný úvazek
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Popis pracovní pozice

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Druh nabídky práce

  • Plný úvazek



Úplný popis pracovní pozice:

Customer Service Representative with Czech - temporary contract for 12 months
Radlická 740/113d, Avenir Business Center
158 00 Praha 5
Czech Republic

In this role you will:
  • Delivery of the highest levels of service in all interactions with Members & Customers and across all channels of communication
  • First line response in supporting Member needs, effectively handling all interactions and providing positive outcome in every instance for the Member
  • Ensure timely and effective response to Member queries received via all channels of communication, in accordance with highest standards & targets
  • Accurate & timely processing of orders & Back Line activities with associated tracking in accordance with standards and Service Level Agreements
  • Conform to all Contact Centre disciplines
  • Support technical and ad hoc project roll outs, including Requirements Gathering, User Acceptance Testing, Training & Implementation
  • Supports and initiates engagement activities related to Member Coaching and Education Inbound & Outbound). Add value by providing guidance, awareness and training that support business growth, Member awareness, Sales & Marketing initiatives, Company goals/ targets
  • Liaise with other departments, work as a team, support team members
  • Expert on Self education, Information search , effective use of in-house and external training materials to support opitmised performance of the team
  • Attend Member Meetings, Sales Events, Field Visits to Members as required, as a representative of the Company and support these Events as directed to ensure its success
  • An Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained

Our requirements:
  • A desire to exceed Member expectations and passionate about making a positive contribution to the team, internal customers and Members
  • Demonstrates excellent verbal and written communication skills enabling effective feedback and mentoring activities
  • Native Czech and good command of the English language
  • Confident in the use of computers, related technologies and corporate systems
  • A fast learner and flexible to change
  • A self motivator with very good organizational skills and multitasking
  • Ability to work independently and as part of a team
  • An outgoing and positive attitude with the ability to positively influence & motivate
  • Completed secondary education
What we offer:
  • Temporary contract for 12 months
  • International environment
  • Company laptop
  • 25 DAYS annual leave
  • Attractive salary, bonuses and benefits package including: Meal vouchers, Pension plan - 300 Czech korona, Multisport Card
  • Unlimited access to company products in the kitchen to prepare your favourite shake
  • Up to 50% discount to purchase company products
  • Personal development opportunities and free access to online training environments such as LinkedIn Learning
  • Chance to share your ideas and continuously improve our processes
  • Extra hours off - wellness hours 15h per year
  • Local practice - 5 additional SICK DAYS FULLY PAID
  • Service awards – lunch with your team members
  • Opportunity to build up your expertise through coaching, soft skills and training sessions

Who we are:

Herbalife is a global nutrition company that has helped people pursue a healthy, active life since 1980. Our nutrition, weight-management and personal care products are available exclusively to and through dedicated independent Members in more than 90 countries.
Our company offers a culture focused on people, their needs, relationships and career to help expand talents and a chance to change lives: https://iamherbalifenutrition.com/.
For 40 years, we've known that good nutrition leads to a better life. If you're ready to help us on our mission for nutrition, we want to hear from you today.
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