Výsledky vyhledávání

About the Role

We’re looking for a Support & Influencer Relations Specialist to join our passionate, remote-first team at Bloom Stories. In this hybrid freelance role, you’ll handle two core responsibilities:

• Providing fast, empathetic customer support via Zendesk
• Supporting our influencer marketing campaigns by managing communication and outreach with content creators

You’ll play a vital role in ensuring a smooth experience for both our users and our creator partners. This is an ideal entry-level opportunity for someone detail-oriented and emotionally intelligent, who thrives in a remote environment and is ready to take ownership of operational communication tasks.

Your Responsibilities

Customer Support (daily core)

• Handle support tickets in Zendesk (refunds, cancellations, technical issues, etc.)
• Monitor and respond to app store reviews and follow-ups
• Use tools like ChatGPT to improve and refine responses
• Maintain high response efficiency (e.g. First Contact Close Rate, time per ticket)

Influencer Relations (in campaign cycles)

• Send and manage outreach via email (Yesware) and social DMs
• Track and document all influencer communication as well as their statistics and demographics in spreadsheets
• Assist in onboarding creators for campaigns (with guidance from our Influencer Lead)
• Negotiate basic conditions with creators when needed
• Proactively source new influencers via platforms like Instagram, TikTok, and YouTube — manually and using tools like Modash — to find creators that fit our campaign goals
• Keep opt-in rates and onboarding times high through efficient, friendly communication

Reporting & Collaboration

• Report KPIs weekly and per campaign
• Coordinate with support and influencer marketing teams
• Work independently after onboarding, with minimal supervision

What We’re Looking For

• Excellent written English and solid German required (other languages a plus)
• Strong communication skills and emotional intelligence
• Meticulous attention to detail and high reliability
• Ability to work independently and proactively
• Bonus: Experience in support, influencer marketing or CRM systems and comfortable using Zendesk, Gmail, Google Sheets, Yesware and AI tools

Contract & Benefits

This is a freelance position. Applicants must be able to send us an invoice each month. We believe great work deserves great conditions — so despite being freelance, we offer:

• Paid vacation days
• Health benefits

Why Join Us?

Remote-first flexibility: Work from anywhere, with async culture and flexible hours (as long as you're reachable in core EU hours)
Annual team offsite in an exciting location
Startup vibe: Young, kind team, flat hierarchies, and real ownership
Unique industry: Our product sparks curiosity – always a great conversation starter at any party ;)

About Bloom Stories:
Bloom Stories is a leading provider of audio experiences, committed to creating intimate and safe listening environments. Our content caters to a diverse audience, promoting well-being and inclusivity. Our innovative approach to content distribution allows us to reach millions of listeners globally.

Job Types: Part-time, Permanent

Pay: From 14.00Kč per hour

Language:

• English (Required)
• German (Required)