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Junior IT Support Specialist - job post

Allegro Retail a.s.

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Job Description

Business Services & Automation, within whose structures IT Support operates, is a team of nearly 100 specialists who work as partners on a daily basis with people from all levels of the organization. The team maintains operational hundreds of servers, network devices, and other hardware, ensuring their continuous monitoring. In addition to operational tasks, you will collaborate with us to execute projects that will significantly transform the face of our department and the entire organization.

Why should you work with us?

  • You will be responsible for ensuring the highest quality technical support for our employees.
  • You will diagnose and resolve software and hardware issues on workstations (Windows/macOS) and mobile devices (Android/iOS).
  • You will be responsible for conveying information and providing remote assistance to users in English and Czech through channels such as phone, email, messaging, and ticketing systems.
  • You will be accountable for the timely completion of interesting tasks and will assist in configuring operating systems for new employees.
  • You will have a direct impact on our daily work: the processes that accompany us, the tools we use, and the cooperation principles we follow. This will allow you to propose new, creative solutions and update the team's knowledge base.
  • You will collaborate and build relationships with administrator teams.
  • Our goal is to be a trusted partner for our coworkers and a source of feedback for service owners.

The offer is addressed to people who

  • Have extensive technical knowledge regarding computers and computer accessories
  • Can effectively utilize internet resources to solve unusual problems
  • Communicate effectively with other administrator teams to resolve issues
  • Have a good command of the English and Czech language to engage in conversations and written communication with users and colleagues from abroad (minimum B1 level)
  • Familiarity with Google Workspace tools, Microsoft solutions (Active Directory, Bitlocker, RDP, etc.), and Apple (e.g., APM, Jamf) is a plus.
  • Knowledge of ITIL is welcomed.

The following are also a plus

  • Command of the Polish language
  • Previous experience in user support within a medium or large organization.
  • Experience in supporting Windows and MacOS operating systems and mobile devices in a corporate environment (Android/iOS).
  • Proficiency in navigating an environment based on Active Directory.
  • Proactive approach to task execution.
  • Ownership mindset towards assigned tasks and processes.
  • Learning from mistakes and drawing conclusions.
  • Seeking automation of tasks or processes.
  • Effectiveness in task execution.
  • Curiosity and staying updated on innovations in the IT world (e.g., AI, neural networks, ML).

What we offer

  • From the very first day you can take advantage of the VIP price program at our e-shop Mall.cz and CZC
  • 29 days off (20 vacation days, 5 Relax Days, 3 sick days, Volunteer Day) plus time off to care for a family member
  • First day at school day - 1 free day for parents accompanying their child on their very first day of primary school
  • Have you just had a baby or want to take your child to first grade? We will support you in everything!
  • Do you want to fulfill your creative or traveling dream? No problem, after one year you can take sabbatical leave, i.e. up to an extra month off. And after two years, you're even entitled to two months off!
  • Benefit Plus meal vouchers, which you can use at lots of cool companies
  • MultiSport card at a discounted price
  • Cafeteria program - Benefit Plus Cafeteria
  • Shell discount card
  • Monthly pension contribution
  • Home office - do you need to finish projects in peace or wait for the maintenance man? No problem. By prior arrangement with the manager, you can set up a way that suits you
  • Flexible working hours - depending on a position and responsibilities, you can adjust the start and end of your day
  • We value our employees, so you will be entitled to a reward for your years of service

If you are interested, please send your CV in English.

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