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Lead Technical Analyst - job post

SITA Switzerland Sarl
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Úplný popis pracovní pozice:



SITA is the leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry, we apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Immerse yourself in the dynamic world of technology while embracing our collaborative, and inclusive culture.

Ready to redefine air travel? The journey starts here, with you at SITA.


Lead Technical Analyst

The Technical Analyst is a pivotal role focused on shaping Customer Engagement Information Technology solutions (Sales, Marketing & Service) supporting Business Partner efficiency, enabling data driven process automation & insights, fostering analytics decision through digitalization & continuous end-users enhanced features.


  • Accountable for gathering, managing, and analyzing requirements to design new application changes for Salesforce Sales, Marketing, Service, Einstein, Experience & Commerce Clouds ensuring sufficient effort is made to promote "vanilla" functionality.
  • Assist in and take ownership of estimates developed by less experienced staff and/or offshore providers.
  • Manage the delivery, testing and support of application changes related to Salesforce and integrated applications.
  • Accountable for ensuring quality solutions are delivered to business users on scope, time, and budget.
  • Conduct training, workshops, project status meetings and provide technical guidance and expertise to wider team.
  • Participate in the development of application and process best practices and, using a consultative approach, gets buy-in from all stakeholders.
  • Collaborate with wider IT teams to integrate with other applications as needed.
  • Hands-on configuration and customization experience of the Salesforce Platform I.e. flows, dynamic form, point and click, LWC & Apex etc.
  • Sound understanding of how to integrate with external platforms.
  • Write clean, well-designed code, using design patterns where necessary.
  • Write clean, well-structured technical documentation.
  • Keep UpToDate with latest Salesforce Features, Security & Critical Updates.
  • Collaborate with clients to understand their business requirements and translate them into effective Salesforce solutions.


  • Salesforce certified; Platform Developer 1 and 2, Consultant (Sales, Service, CPQ, Marketing or experience).
  • Proven leadership skills with the ability to lead and inspire cross-functional teams.
  • Strong understanding of Salesforce best practices and industry trends.
  • Working experience in Agile environment.
  • Working experience with GIT.
  • Extensive knowledge of the Salesforce ecosystem.


  • Experience in setting-up testing automation in Salesforce.
  • Experience in setting-up & managing CI / CD for Salesforce Release Management with documented technical roll-out process.


SITA’s workplace is all about diversity, many different countries and cultures are represented in our workforce. We collaborate in our impressive offices, embracing a hybrid work format. As part of our global benefits, we offer:

Flex-week: Work from home up to 2 days/week (depending on your Team's needs).

  • Flex-day: You may wish to flex your arrival time at the office, to beat the rush hours or you may want to leave the office earlier to pick up your kids from school or to go to your favorite game: We support you in being open about your needs and routine with you manager.

Flex-location: Benefit for 30 working days from anywhere around the world each year!

Competitive benefits according to the local market

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

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