Skip to main content
Založte si Indeed životopis - Zabere to jen několik vteřin

Nabídky práce Customer Service Manager v lokalitě Hlavní město Praha

Řadit dle: -

Podobná vyhledávání:

manažer
project manager
projektový manažer
scrum master
customer experience

Job Post Details

Junior Customer Service Specialist - job post

Curium Pharma
3.4 z 5 hvězdiček
Praha
Dočasný úvazek
Než přejdete na webové stránky společnosti, vytvořte si účet Indeed.

Popis pracovní pozice

Druh nabídky práce

  • Dočasný úvazek

Lokalita

Praha

Úplný popis pracovní pozice:

Driving innovation in nuclear medicine to improve patients’ lives.

At Curium, we have a singular focus – to develop, manufacture, and supply world-class radiopharmaceutical products around the globe. We strive to innovate further in nuclear diagnostics and therapies so we can enhance the lives of people with cancer.


Every day, we see the impact that our treatments offer and the potential they have to provide a world beyond cancer and other debilitating conditions. We continue to push boundaries and reach new heights in everything we do, supported by significant investment into new technologies and therapies.


Summary of Position

The Order Management Specialist plays an essential role in ensuring our customers get the important and life-saving products they need. In this role you will be responsible for entering customer purchase orders in our system, ensuring they are received accurately and on time in our manufacturing plants, as well as managing any changes from our supply teams or customers.

As a key part of our friendly and supportive team, you will cover the order to invoice process, using your keen problem-solving skills to resolve a variety of common and but also unique queries from our customers and colleagues across our departments.

You’ll have an eye for details and the ability to remain calm whilst working under occasional pressure. Your excellent communication skills will help you to provide high quality and professional customer service and your time management competencies will ensure all requests are managed on-time.


Note: This is a full-time, six-month fixed-term position covering a period of paternity leave.

Essential Functions

  • Process orders (order to invoice) in an accurate and timely manner
  • Respond to requests and queries
  • Maintain knowledge of and work to current SOP and work-instructions
  • Carry out ad-hoc departmental tasks and participate in internal projects when identified
  • Maintain a good knowledge of customers and company products
  • Ensure that all Service Level Agreements and KPIs are met per given job task
  • Adhere to all policy and procedures at all times, escalating to Team Manager any item that falls outside of policy which is requested from any other department, team, or entity within the company
  • Collaborate cross-functionally with internal teams i.e. Finance, Supply Chain

Requirements

Must Have Experience / Skills:

  • At least 1 year in an order management/fulfilment or customer service department of an international company
  • Advanced level of written and oral communication in English
  • Strong interpersonal and collaborative skills
  • Analytical, problem solving and organisational skills
  • Flexibility to cover extra working hours occasionally

Nice to Have Experience / Skills:

  • Previous ERP experience
  • Medical/pharmaceutical experience is a bonus

Benefits

  • 200 hours of vacation (equivalent to 25 days)
  • 5 sick days per year
  • Annual Bonus
  • Spot Bonus
  • Equal gender pay
  • Cafeteria Benefit (online benefit portal) - 1930 CZK net/month
  • Cafeteria Compensation Bonus (after trial period) - 4750 CZK gross/quarter
  • Flexible start and end of working hours
  • Home office - max 3 days/week
  • Meal card contribution of 107 CZK/day worked (100% paid by Curium)
  • Multisport card (optional benefit through the cafeteria system)
  • Contributions to pension (3% from salary)
  • Employee referral bonus program
  • Contributions to ACCA/CIMA/ICU qualification
  • Financial support for upskilling qualifications
  • Contributions to accident and life insurance (100% paid by Curium)
  • Company events and activities (social events, volunteering, and team building)
  • Coffee, a variety of tea, fruit and vegetables daily at the workplace
  • Friendly international environment

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Equal Opportunity Employer

Curium is an equal opportunity employer and believes everyone deserves respect, dignity and equality. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Learn more about Curium Prague, Czech Republic

Snadno odpovídejte na pracovní nabídkyVložit životopis