Nabídky práce Service Delivery Coordinator v lokalitě Hlavní město Praha

Job Description

Position Overview
TheLearning Development Project Manageris responsible for the end-to-end project management of learning design, development, localization, and delivery initiatives within Global Learning Development’s (GLD) Regional Capability Center. Reporting to the Production Team Leader, this role ensures learning projects are planned, resourced, executed, and delivered on time, within scope, and to GLD quality standards. The Project Manager serves as the central point of coordination across designers/developers, localization leads, stakeholders, and partners, enabling efficient, predictable delivery at scale.

Essential Functions and Responsibilities

TheLearning Development Project Manager is responsible for:
Project Planning Execution

• Manage multiple learning and development projects simultaneously across various stages of the lifecycle, from initiation through delivery.
• Develop and maintain detailed end-to-end project plans, schedules, and milestones aligned to GLD processes and production standards.
• Ensure project scope, timelines, dependencies, and deliverables are clearly defined and managed throughout execution.

Resource Workflow Coordination

• Partner with the Production Team Leader to assign work to Designer/Developers and Localization Leads based on capacity, skills, and priorities.
• Coordinate handoffs between design, development, review, localization, and deployment activities.
• Monitor project progress and proactively address risks, constraints, and dependencies.

Stakeholder Communication Governance

• Serve as the primary point of contact for assigned projects, facilitating clear, timely communication with stakeholders and contributors.
• Lead project meetings, status updates, and review cycles.
• Escalate risks, issues, and decisions as appropriate to ensure timely resolution.

Quality, Risk Delivery Management

• Track project status, milestones, and performance metrics, ensuring transparency and delivery predictability.
• Ensure adherence to GLD standards, processes, and governance requirements.
• Support continuous improvement by identifying opportunities to streamline workflows, reduce cycle time, and improve delivery outcomes.

Qualifications, Skills Experience

• Minimum of a bachelor’s degree, or currently in pursuit of degree completion, or equivalent relevant work experience.
• 6 years of experience in project management, preferably within Learning Development, training, or content production environments, including planning, scheduling, risk management, and issue resolution.
• Demonstrated experience managing end-to-end learning projects, including coordination of design, development, and localization activities, applying waterfall, agile, and hybrid project management approaches.
• Ability to manage multiple priorities in high volume, fast-paced production environments.
• Excellent communication and stakeholder management skills.
• Strong organizational skills, attention to detail, and comfort working with standardized processes and tools.
• Command of project management tools and processes (e.g., Jira, Microsoft Project; agile, waterfall, etc.).
• Experience working in global or matrixed teams preferred.

Preferred Experience:

• Pharmaceutical industry experience.
• Learning and Development experience.
• International experience.
• PMP or other industry project management certification.
• Budget management experience.

What we offer:

• Exciting work in a great team, global projects, international environment
• Opportunity to learn and grow professionally within the company globally
• Hybrid working model, flexible role pattern
• Pension and health insurance contributions
• Internal reward system plus referral program
• 5weeks annual leave,5sick days,15days of certified sick leave paid above statutory requirements annually,40paid hours annually for volunteering activities,12weeks of parental contribution
• Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
• Vodafone, Raiffeisen Bank, Foodora, and other discount programs
• Up-to-date laptop and iPhone
• Parking in the garage for drivers or showers for bikers
• Competitive salary, incentive pay, and many more

Additional location(s) Compensation Information:
Required Skills:
Adaptability, Clinical Supply Chain Management, Clinical Trial Management, Feasibility Studies, Performance Monitoring, Process Improvements, Project Planning, Real World Evidence (RWE), Regulatory Compliance, Risk Management, Self Motivation, Stakeholder Management, Strategic Planning, Technical Quality Assurance

Preferred Skills:
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Current Contingent Workers applyHERE

Search Firm Representatives Please Read Carefully
Merck Co., Inc., Rahway, NJ, USA, also known as Merck Sharp Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
Hybrid

Shift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
11/25/2026*A job posting is effective until 11:59:59PM on the dayBEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the dayBEFORE the job posting end date.
Requisition ID: R424030